About the role
Position : Horizon View L2 / L3
Grade : Senior Cloud Engineer – L3
Location : Bangalore
Reporting To : DGM – Operations
Shift Timing : US Shift (Availability 24*7)
Job Responsibilities :
- Must have 5-8+ years of proven experience with VMware Horizon, vSphere, Microsoft Active Directory, VMware workspace one UEM, VMware DEM, 3rd party IDM integration
- Must have VMware VCP Certification in VMware Horizon 7, Cloud, and vSphere
- Must have Microsoft MCSA
- Must have Cloud technology exposure to Microsoft Azure, Amazon
- Good knowledge on diagnostics & troubleshooting of VMware Horizon View versions & understanding of ESXi & vSphere
- Good knowledge on diagnostics & troubleshooting of VMware Airwatch & Mirage versions
- Experience in HA engineering for architecture on VMware, DRS cluster environment
- Good knowledge on the Connection servers and troubleshooting user level issues
- Experience in P2V, vMotion, VMware virtual centre (vSphere) and SSO configuration
- Perform root cause analysis
- TCP/IP knowledge with good foundation on LAN Technologies such as network switching and routing and DNS, etc.
- Good Windows Server Administration and troubleshooting Skills
- Good hands-on skills in Hyper converged infrastructure
- Working experience on the Ticketing tool
- Must have hands on deployment of Horizon infrastructure in large environment
Primary Skill Set :
- Overall 5- 8+ years of experience in IT Infrastructure
- 4+ years of proven experience with VMware Enterprise Products,EUC Horizon
- Must have VMware VCP Certification in VMware Horizon 7, and VMware vSphere, VCP in Horizon Cloud, Microsoft MCSA, MS Azure certification, Amazon Certified cloud administrator
Secondary Skill Set :
- 100% Fluency on English
- Good verbal and Written Communication
- Good Team player work with senior team members, conduct technical session, mentoring L1 team members
- Ability to achieve the highest level of customer satisfaction
- An interface with Customers and Third party OEMs and HW vendors is expected raising call with Microsoft, VMware and other vendors
- Documentation and preparation of SOPs
- Self-motivated and Results oriented
- Train L1 and other support team members
- A demonstrated positive and proactive approach
- Expected to work US and UK shifts based on the organizational needs and be available to be on- call on a rotational basis including night shifts
Experience :
- 4+years of experience in Horizon View
Soft Skills :
- Good/Excellent Communication Skills (Speak, Read, Write)
- Report Writing
- Analytical & problem-solving skills
- Good presentation skills
- Willingness to Continually Learn
- Team Player & People Management
Education :
- Any Engineering /Diploma/BSC/MCA / MCM (with IT specialization)