About the role
- Performs all the service-related tasks in the department and complies with and exceeds standard operating procedures.
- Ensures strict adherence to the departmental guidelines and controls.
- Assists to maintain company sanitation standards in the department.
- Ensure guest satisfaction through personalized, efficient service. Is responsible that all customers leave satisfied.
- Ensure that the Restaurant is always maintained in neat and hygienic conditions including all “Heart of the House” areas.
- Be aware of events, food festivals, functions and operations in the food & beverage department.
- Recognize all guests and extend a warm welcome and a fond farewell.
- Greets and seats the guest as per the outlet SOP.
- Maintain guest history record, which is to be updated every time the Guest visits the restaurant.
- Prepare guest birthday and wedding anniversary list.
- Take reservations and maintain the reservation system by filling in all the relevant details accurately and promptly.
- Obtain business cards from first time guests.
- Ensures that personal grooming, hygiene, and appearance are in line with the department’s standards.
- Reporting to work on time (as scheduled) in proper uniform.
- Attend daily briefings and proactively listen and participate as required.
- Be knowledgeable of all menu items, their garnish, contents and preparation methods. Be prepared to answer any guest questions about the menu in a direct, concise way.
- Be aware of Daily specials, soups, drinks and any promotion/ festivals on at the restaurant and in the F & B Division.
- Be able to operate Micros. Follow policies for voids/billing.
- Be aware of all beverages, wines and spirits, and any signature drinks of the restaurant.
- Ensure that tables are properly bussed throughout the meal, ensure adherence to bussing procedures, thus minimizing breakage.
- Special attention should be paid to finer points of service, i.e., replacing ashtrays, refilling water glasses, maintaining a proper posture and being personable but limiting conversation.
- Resolve any guest issues to their entire satisfaction swiftly utilizing the Empowerment training received.
- Assist the Team leader in any other task as may be necessary.
- Acknowledge and respond to all guest requests, bringing them to the knowledge of the Team leader or Restaurant Manager as appropriate.
- Always notify the Team leader / supervisor before leaving the Restaurant.
- Return clean serving equipment to the side station.
- Ensure all tables in the station are ready for guests at all times.
- Check with the Team leader or Manager before leaving the shift. Always check the next day’s duty schedule.
- Maintain a good record of attendance and follow the company policy on leave/ attendance.
- Ensures proper input in Micros of all checks and is should be aware of all policies in respect of billing and are adhered to.
- Responsible that all guest complaints or requests are handled quickly, fairly and reported to the Team leader/ Restaurant Manager before shift ends.
- Responsible for reporting all guest and associate accidents immediately to the Manager, so that the accident reports may be prepared / further assistance may be obtained (if necessary).
- Contributes towards maintaining on-going Energy Conservation, Inventory Controls and Loss Prevention programs among associates.
- Adhere to the “Service Basics” as outlined during training.
- Carry out other duties on an as required basis.