About the role
We are seeking a dynamic and customer-oriented Hotel Manager to oversee the daily operations of the hotel and ensure excellent guest satisfaction. The ideal candidate will be responsible for managing hotel operations, supervising staff, maintaining service quality, and ensuring smooth business operations.
- Manage day-to-day hotel operations efficiently.
- Supervise front office, housekeeping, maintenance, and guest services.
- Ensure exceptional customer service and guest satisfaction.
- Handle guest complaints and resolve issues promptly.
- Monitor room occupancy and booking activities.
- Coordinate with various departments to ensure smooth operations.
- Recruit, train, and supervise hotel staff.
- Maintain cleanliness, hygiene, and safety standards.
- Monitor operational expenses and control costs.
- Prepare daily, weekly, and monthly operational reports.
- Coordinate with vendors and suppliers for hotel requirements.
- Implement strategies to improve guest experience and revenue.
- Ensure compliance with company policies and hospitality standards.
- Maintain positive relationships with guests, corporate clients, and travel partners.
Educational Qualification
- Diploma or Bachelor's Degree in Hotel Management, Hospitality Management, Business Administration, or a related field preferred.
- Minimum 2 years of experience in hotel operations, hospitality management, or a similar supervisory role.
- Hotel Operations Management
- Guest Relations & Customer Service
- Team Leadership & Staff Management
- Communication & Interpersonal Skills
- Problem-Solving & Decision-Making
- Budget & Cost Management
- Time Management
- Conflict Resolution
- Vendor Coordination
- MS Office Knowledge
- Hotel Management Software Knowledge (Preferred)
- Strong leadership and organizational skills.
- Ability to work under pressure and manage multiple tasks.
- Professional appearance and positive attitude.
- Customer-focused mindset.
- Willingness to work flexible schedules, weekends, and holidays when required.
- Competitive Salary Package
- Career Growth Opportunities
- Professional Work Environment
- Skill Development & Training Opportunities
- Employee-Friendly Workplace
- Exposure to Hospitality Industry Best Practices
- Performance-Based Growth Opportunities