About the role
Language Requirement
German: Primary (B2.2 & above proficiency)
English: Secondary
Description of Role
Main Purpose of role
(Why does the job exist?)
Experience & Leadership
• 16-18 years of progressive experience in Human Resources Outsourcing (HRO), HR Shared Services, or Global Business Services environments, with demonstrated success in leading large-scale global delivery operations.
• Proven expertise in managing end-to-end Hire-to-Retire (H2R) processes, including Talent Acquisition, Core HR Administration, Talent Management, Learning & Development, Performance Management, Payroll, Compensation, and Employee Lifecycle Services.
• Strong track record of leading multi-location, multicultural teams and delivering operational excellence across global customer engagements.
Language & Communication
• German language proficiency at B2.2 level or above is mandatory, with the ability to effectively engage with native German-speaking stakeholders across verbal and written communication channels.
• Excellent business communication, executive presentation, negotiation, and stakeholder management skills.
Transformation & Technology
• Demonstrated experience in driving HR transformation initiatives, service delivery modernization, process standardization, and operational excellence programs.
• Strong understanding of HR technology platforms such as Workday, SAP SuccessFactors, Oracle HCM, ServiceNow HRSD, and related enterprise ecosystems.
• Experience leveraging Automation, Analytics, Artificial Intelligence (AI), Robotic Process Automation (RPA), and Agentic AI capabilities to improve service outcomes and operational efficiency.
Business & Financial Acumen
• Experience owning service delivery governance, contractual commitments, SLA/KPI management, financial performance, and account profitability.
• Strong analytical, problem-solving, risk management, and decision-making capabilities with a customer-centric mindset.
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