About the role
Job Title: HR Manager – Exclusive Brand Outlets (EBOs)
Location: Chennai
Department: Human Resources
Reports To: VP – HR
Role Purpose:
The HR Manager – EBOs will be responsible for managing end-to-end HR operations for
approximately 100 Exclusive Brand Outlets across Southern & Eastern India. This role focuses
on recruitment, statutory compliance, employee relations, learning & development, and driving
motivation and retention initiatives for store-level staff, ensuring alignment with the company’s
business objectives and retail growth plans.
Key Responsibilities
1. Talent Acquisition & Onboarding
● Plan and execute recruitment strategies for store-level positions (Store Managers, Sales
Associates, Visual Merchandisers, cluster managers etc.).
● Build a pipeline of talent through job portals, campus tie-ups, and local recruitment
channels.
● Ensure smooth onboarding, induction, and cultural integration of new hires.
2. Statutory Compliance & HR Policies
● Ensure compliance with all applicable labor laws, Shops & Establishments Acts, and
other statutory requirements in respective states.
● Coordinate with legal and compliance teams for timely filing of statutory returns.
● Conduct periodic audits at stores to ensure adherence to HR policies.
3. Employee Relations & Engagement
● Act as a point of contact for store employees for grievance redressal and conflict
resolution.
● Conduct regular store visits to assess employee morale and workplace culture.
● Drive employee engagement programs, celebrations, and recognition initiatives to
boost motivation.
4. Learning & Development
● Identify training needs in collaboration with Store Managers and Operations Team.
● Plan and implement product knowledge sessions, soft skills workshops, and customer
service training.
● Monitor post-training effectiveness and ensure continuous skill enhancement.
5. Motivation & Retention
● Design and implement incentive schemes, recognition programs, and career
progression plans.
● Analyze attrition data and implement retention strategies.
● Foster a positive work environment that encourages loyalty and performance.
6. HR Operations & Reporting
● Maintain accurate employee records in HRMS.
● Prepare periodic HR dashboards on recruitment, attrition, compliance, and
engagement activities.
● Liaise with payroll teams for accurate salary processing and incentives payout.
Key Skills & Competencies
● Strong interpersonal and communication skills.
● In-depth knowledge of labor laws and retail HR practices.
● Ability to manage multiple priorities across a geographically dispersed workforce.
● Problem-solving, conflict resolution, and decision-making skills.
● Proficiency in MS Office and HRMS tools.
Qualifications & Experience
● Education: MBA / PGDM in Human Resources or related field.
● Experience: 7–10 years in HR, preferably in the retail industry, with multi-store HR
management exposure.
● Language Skills: Proficiency in English, Tamil and Hindi.
Travel Requirement
● Frequent travel to stores across Southern & Eastern India for recruitment, training, and
employee engagement activities.