About the role
Education & Certification Requirements • Bachelor’s degree in any field • Proficiency with MS Office applications • Project and team management experience • 17+ years in outsourcing with 6+ years leading large TA operations for US market.
Preferred Qualifications: • Instructional Design, Education Technology, or related background • Strong interpersonal and stakeholder management skills • Instructional Design certifications and/or eLearning development training • Project Management and ITIL or other process excellence certifications
Knowledge & Experience • 17+ years in outsourcing with 5+ years leading large TA operations for US market. • Expertise in US compliance, onboarding, I-9, COI, BGC processes. • Strong leadership, stakeholder management, problem-solving capabilities.
Key Behavioral Attributes • Leadership & People Management • Operational Excellence & SLA Governance • Stakeholder Management • Analytical & Problem-Solving Skills • Transformation Mindset • Strong Communication & Executive Presence
Core Responsibilities & Competencies • Leadership & People Management - Lead 200+ FTEs across TA sub-functions ensuring SLA adherence and process excellence. • Operational Excellence - Oversee onboarding, background checks, Virtual-I9, COI, interview scheduling, and recruitment operations. • Governance & Reporting - Direct governance cadence including WBR, MBR, QBR. • Transformation Mindset - Drive transformation, process improvement, automation, and re engineering. • Problem Solving - Manage escalations, conduct RCA, and implement preventive actions. • Stakeholder Management - Maintain strong client stakeholder relationships
Work Conditions • Occasional extended hours to meet deadlines • Ability to work 24/7 shifts when required • Night Shift (6 PM–3 AM IST / 7 PM–4 AM IST) • Work from office only (no remote work permitted) Qualifications: MASTER OF BUSINESS ADMINISTRATION