About the role

Minimum 11+ years of experience in HRO Outsourcing industry of which at least 8+ years in managing large HR Transformation initiatives. • End-to-End conceptualization and delivery of all HRO Transformation solutions for clients encompassing formulation and deployment of Digital Assets and Analytics solutions and creating / proposing a transformation road map for existing clients / processes. • Lead the customer engagement, design and change process with customers that meet and exceed their business requirements and enable the successful build and implementation of Digital solutions. • Digital initiatives across the following primary impact areas: infusion of Digital Technologies within multiple domains to differentiate processing capabilities (Customer Experience) from Contact to Contract to Renewal, delivering business outcomes. • Experience with major HR technology platforms (Workday, SuccessFactors, ServiceNow HRSD, etc.), Gen AI / AI ML-led platform solutions, and Automation, including RPA / Chatbot led platform solutions across the Hire to Retire process. • Partner with IT to evaluate, select, and implement HR technology solutions. • Manage complex, multi-workstream transformation programs from conception through implementation. • Drive project planning, resource allocation, risk management, and benefits realization. • Lead systems integration efforts to create seamless HR service delivery. Addon Requirements • Demonstrated proactive, positive conflict resolution skills. • Excellent analytical and problem-solving skills. • Excellent communicator at all levels. • Intellectual curiosity, appetite to do things better and proactive nature. • Operating model design, value chain mapping and business process reengineering, end customer experiences, new technologies, intelligent automation and robotics, data and analytics, platform business models, straight-through operations processes, AI and ML, and other traditional and digitally related transformation activities which deliver significant improvements to business efficiency and effectiveness. Qualifications: BACHELOR OF ARTS

HRO Transformation Lead

About the role

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