About the role
Job Summary
Job Code
IBM MDM Adminstrator
Job Level
Specialist
Unit(1)
Information Technology (IT)
Division (2)
Information Technology (IT) Operations
Department (3)
Application
Section (4)
Core IBM MDM Administrator
Sub Section (5)
Reporting Relationships
Reports to: (Job Title)
Direct Reports: (Number)
Head of DMS/MDM Team
Number of positions reporting directly to this job
Indirect Reports: (Number)
Total number of positions reporting through to the direct reports of this job
Job Objective
Perform administration, implementation, maintenance and optimization of Mobily MDM application setup.
Key Duties & Responsibilities
Functional Responsibilities:
Core Expertise:
· Good telecom domain knowledge
· Should demonstrate good understanding of MDM 9.5 architecture along with its various components like – data sources, MDM Hub, data integration layer etc
· Should demonstrate hands-on experience in managing MDM server instances and ensuring high availability and system performance.
· Should have experience in applying patches, upgrades, and updates to the MDM platform as needed.
· Should have good hands-on experience in administration of IBM WebSphere Application Server (versions 8.x, 9.x, or later).
· Experience with integration with IBM MQ or similar messaging middleware.
· Monitor and maintain the master data repository to ensure data accuracy, consistency, and integrity.
· Should monitor MDM system performance and tune configurations for optimal results.
· Apply Oracle-provided patches and hotfixes to maintain system stability and security.
· Hands-on experience with Siebel EIM for data migration and batch processing.
Technical Skills:
· Experience in Linux/Unix environments for system monitoring and script execution.
· Proficiency in scripting languages (e.g., Python, Shell, or Perl) for automation.
· Should have strong hands-on experience of Oracle SQL & PL/SQL for querying and managing data.
Operational Skills:
· Monitor the performance and availability of the MDM using built-in tools or external monitoring systems and meet operational KPIs
· Address alerts and incidents related to MDM platform performance and data errors.
· Optimize system configurations to improve processing times for workflows and tasks.
· Perform root cause analysis and implement permanent fixes for recurring issues.
· Generate regular reports on system performance, processed data, and error trends.
· Maintain up-to-date documentation of processes, workflows, configurations, and troubleshooting procedures.
· Use monitoring tools to track system health and data integrity.
· Strong troubleshooting skills with a focus on minimizing downtime and operational disruptions.
· Should be aware of ITSM processes
· Proficiency in Microsoft Office Suite, especially Excel
Soft Skills:
· Willingness to work in 24 *7 shift based support environment
· Good verbal and written communication skills, with the ability to communicate effectively with cross-functional teams, stakeholders, and vendors.
· Strong analytical and problem-solving skills.
· Effective communication and collaboration abilities with cross-functional teams.
· High attention to detail and the ability to work under pressure in a fast-paced environment.
Good to have Skills:
· Awareness of DevOps tools
· ITIL certification is a plus.
· Familiarity with ETL tools (e.g., Informatica PowerCenter, IBM DataStage) and data integration processes.
Job Specifications
Minimum Job Qualifications:
· Bachelor's degree in Information Technology, Computer Science, or related field
Minimum Work Experience:
· 3-6 years of experience of administration in MDM 9.5 or above (installed on IBM WAS).
Document Control and Approval
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