About the role
TPosition Title:
IFS FSM Consultant – External Integration
Experience Level:
5–6 Years
Role Overview
We are seeking an experienced IFS FSM Consultant with strong expertise in External Integrations and Support. The ideal candidate will have hands-on experience working with oil & gas integrations (IOCL, HPCL, BPCL, Nayara) and a solid understanding of FSM support processes, including request handling and issue resolution.
Key Responsibilities
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Design, implement, and support IFS FSM External Integrations with IOCL, HPCL, BPCL, and Nayara.
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Handle integration-related incidents, enhancements, and troubleshooting.
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Manage and resolve Request Creation issues within IFS FSM.
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Diagnose and fix OTP-related issues impacting field operations or user workflows.
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Provide L2/L3 support for FSM applications ensuring system stability and performance.
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Collaborate with business and technical teams to analyze requirements and implement solutions.
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Perform root cause analysis and provide permanent fixes for recurring issues.
Required Skills & ExpertiseCore Skills
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Strong experience in IFS FSM implementation and support.
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Hands-on experience in external system integrations, particularly with oil & gas sector clients.
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Expertise in handling Request Creation processes, OTP troubleshooting, and integration issues.
Functional Knowledge
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Configuration (Business rules, workflows, forms)
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Dashboard & Reporting
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Inventory Management
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Service Requests / Work Orders
Technical Skills
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Understanding of API-based integrations (REST/SOAP)
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Knowledge of middleware/integration frameworks
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Ability to analyze logs and integration errors
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Familiarity with databases (SQL preferred)
Soft Skills
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Strong analytical and problem-solving abilities
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Good communication and stakeholder management skills
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Ability to work independently and in a team environment
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Proactive approach to issue resolution
Preferred Qualifications
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Experience in Oil & Gas domain integrations
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Prior experience in production support environments
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Certification in IFS FSM (if available)