About the role
Key Responsibilities:
- Lead the implementation of Salesforce and/or MS Dynamics solutions, including customization and configuration.
- Collaborate with stakeholders to gather and analyze requirements for system enhancements and integrations.
- Design, develop, and maintain customized reports and dashboards in Salesforce and/or MS Dynamics.
- Ensure successful integration with other enterprise systems and applications.
- Provide technical expertise and support during the testing and deployment phases.
- Participate in the full software development lifecycle, including coding, testing, and production support.
- Train end-users on new features and functionality.
- Optimize system performance and resolve technical issues and challenges.
- Document design, architecture, and key processes.
- Stay updated on the latest Salesforce and/or MS Dynamics features and functionalities.
- Collaborate with cross-functional teams to ensure project success.
- Contribute to continuous improvement initiatives for the CRM systems.
- Assist in evaluating new technologies and staying current with industry best practices.
- Provide technical support and troubleshooting guidance to end-users.
- Bachelor's degree in Computer Science, Information Systems, or related field.
- 6+ years of experience implementing and customizing Salesforce and/or MS Dynamics solutions.
- Salesforce Administrator or Developer certification is highly preferred.
- Working knowledge of CRM functionalities and best practices.
- Proficiency in Apex, Visualforce, Lightning components, and customization in Salesforce.
- Experience with MS Dynamics CRM customization and configuration.
- Understanding of data migration and integration concepts.
- Strong problem-solving skills and the ability to troubleshoot technical issues.
- Excellent communication and interpersonal skills to collaborate with stakeholders and end-users.
- Ability to work effectively in a fast-paced, dynamic environment.
- Knowledge of Agile and Scrum methodologies is a plus.
- Experience in creating and maintaining technical documentation.
- Demonstrated ability to handle multiple projects and priorities concurrently.
- Strong attention to detail and a commitment to delivering high-quality solutions.
- Ability to adapt to changing business needs and technology landscapes.
Job Timing: US Shift (06:30 PM IST to 03:30 AM IST)