About the role
Handling shipments Air / Sea (LCL, FCL, AIR) Following up with the counterpart/co-loaders on daily routing orders & updating thesame to client on daily basis. Preparing CAN copies and sending Cnee with arrival Details. Resolving the issues & query of customers regarding daily routing orders. Execute order request – calls / email. Email suppliers, carrier & customers with shipping updates Track shipments and confirm receipt & arrivals of shipments. Ensure customer experience by addressing customer concerns and resolving issues. Responsible for answering and routing phone calls, handling enquires. Preparing Daily status report, updating DSR on daily basis & sending to respectiveCnee with proper updates.