About the role

About Us:Founded with the vision of becoming the largest e-commerce aggregator in India, over the years, eTrade has successfully established itself as a market leader in the industry and has carved a niche for itself in the e-commerce space. We're proud to be certified as a Great Place to Work®, a reflection of our strong culture, inclusive environment, and people-first philosophy. We were recognized as one of the Top 30 FUTURE READY Workplaces in India for 2024 by Fortune India and CEIL HR.eTrade is the leader in five categories on ecosystem including some key categories like Home, Auto, L&G, Pets and Private Labels (Solimo & Basics). We have over 500 partners including large conglomerates like Bosch, Stanley Black & Decker, Philips, P&G, Godrej, Mars, Drools, Reckitt Benckiser, Wipro, Eicher & many more.The company's core business revolves around technology, logistics, inventory management, and brand nurturing thereby elevating consumer-leading brands to their full potential.We aim to be the preferred partner for an Indian customer looking for the highest quality products and be available at every consumer touch-point making us their most recognized & trusted e-commerce aggregator partner in India with ambitious plans to enter international markets.
JD – IN-Stock Operations AssociateWhat does an In-stock Associate do?The In-stock Associate will be responsible for all tactical and operational aspects of the In-stock role, that support in-stock, inventory planning and other inventory operations. Additionally, the ISA will drive rigor, process-centricity to vendor operations such as Appointments at Fulfilment Centres, regular vendor communication for inventory, inbound and Returns operations. The ideal candidate will excel in scalable process improvement, excel-driven analysis, written/verbal communication and be customer & vendor obsessed. The candidate will have worked in a setup where he constantly interacts with external and internal partners, drive processes that are scalable in nature.The ISA will work with ISM (In-Stock Manager) on a day-to-day basis to drive excel analytics internal / external to the category that drives all core operational metrics and take guidance / provide recommendations to ensure a high-bar on inbound utilization, smooth return operations and clear and concise communication to all partner teams. Key responsibilities include:

Driving all inventory-led operations such as: inbound execution, appointment planning and prioritization, returns operations on a day-to-day basis and raising high bar on the core P0 metrics of the ISA charter
Work with cross-functional stakeholders (internal / external) as well as ISM on a daily basis to ensure both ISM and ISA goals work hand-in glove &ensure category health
Enable smooth Return to vendor operations and play a role in streamlining the returns processes by reducing unhealthy and unsellable inventory
Identify areas for providing Category ISMs / Leadership visibility on operational health of the Category; drive improvements internally on Fill-rates and other vendor experience & inventory health metrics

Desired Qualification:

Graduate – Supply Chain/Finance Preferable
1-4 years of relevant experience in Retail, FMCG, E-commerce; have an process-driven mind-set, ability drive rigorous execution
Someone who can zoom in and out of operational and Category level perspectives to drive improvements in ISA P0 metrics
Comfortable in execution, handling data, talking to partner teams and requiring to support at odd-hours in events of any disruptions / blockages in inbounds at Fulfilment Centres
Mandatory: Proficient in Excel, MS Access
Preferred: Working knowledge of SQL
Excellent Communication skills
Preferred Industry: E-Commerce

In-Stock Operations

About the role

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