About the role
Experience: 10-14 Years
Location: Hyderabad, Bangalore, Chennai, Kolkata, Delhi NCR
Job Summary
We are looking for an experienced Incident Manager / Shift Manager to lead telecom NOC operations, manage critical incidents, drive service restoration, coordinate stakeholders, and ensure operational excellence across wireless and transport network environments.
Key Skills- Telecom NOC Operations
- Incident & Major Incident Management
- ServiceNow & ITIL Processes
- 4G/5G, RAN, Wireless Networks
- Ericsson ENM, ENIQ, Splunk
- Root Cause Analysis (RCA)
- Service Assurance & Network Monitoring
- AIOps & Automation (Preferred)
- Stakeholder & Shift Management
- Manage critical incidents and drive timely resolution.
- Lead 24x7 NOC operations and shift activities.
- Coordinate with operations, engineering, and vendor teams during outages.
- Perform incident reviews, RCA, and service improvement initiatives.
- Monitor network performance, alarms, and service KPIs.
- Ensure adherence to ITIL processes and operational governance.
- Support automation and AIOps initiatives to improve operational efficiency.
- Python and Automation exposure
- Splunk Analytics
- Dashboard and Reporting Tools
- Telecom Operations Management