About the role
Key Accountabilities and main responsibilities Strategic Focus
- Ensure the availability and effective operation of core finance systems, including Infor ERPLN and related workflow applications, by troubleshooting issues and providing timely resolutions.
- Drive continuous improvement initiatives across the Finance Systems function to enhance system efficiency, performance, and user experience.
- Provide support to the Financial Accounting and Management Reporting teams for month-end close, year-end close, ledger reconciliations, integrations, taxation, and financial reporting requirements within finance systems.
- Support finance systems projects, including system enhancements, modifications, deployments, and integrations with other business applications and platforms.
- Proactively analyse and minimise system downtime in accordance with defined SLAs within the Finance Systems Support Plan, ensuring appropriate business continuity and disaster recovery arrangements are in place.
- Review, evaluate, and coordinate the application of critical system patches, while supporting system and user acceptance testing (UAT).
- Conduct feasibility assessments, high-level solution design, requirements gathering, business case preparation, stakeholder approvals, and project planning activities.
- Provide timely resolution of finance system queries and support finance teams during month-end and year-end close processes.
- Coordinate monthly patch deployments, system releases, testing activities, and user onboarding initiatives.
- Coordinate audit activities and provide the required documentation and evidence to support internal and external audits.
- Collaborate with the Finance Systems team to deliver shared objectives within agreed timelines, ensuring effective system support for global teams.
- Train and support users on new features and system enhancements, and develop user guides, process documentation, and training materials.
- Collaborate with internal stakeholders, including Technology and Operations teams, to gather enhancement requirements, evaluate optimal solutions, and ensure the timely resolution of related issues.
- Maintain, monitor, and report on finance system governance and risk controls, including access provisioning, change management, user access reviews, and internal and external audit requirements.
- Support the review of business processes and controls across various functions, interfaces, and workflows, identifying and implementing solutions that enhance operational efficiency and align with industry best practices.
Experience & Personal Attributes Experience
- 10+ years of experience in corporate finance systems, accounting, or information systems, including a minimum of 5 years of hands-on experience with Infor ERPLN finance systems.
- Qualification in Finance, Commerce, Accounting, or a related discipline, such as CA, CMA (CWA), M. Com, or an equivalent qualification.
- Experience working with Infor CloudSuite / Cloud Infor ERP and Infor ERPLN 10.x; cloud implementation experience is preferred.
- Proven experience in ERP system implementations, upgrades, and transformation initiatives.
- Strong knowledge of SOX controls, internal and external audit requirements, user access reviews, and change management practices.
- Strong technology acumen, including application support, system analysis, report development, and system upgrade management.
- Advanced proficiency in Microsoft Excel, including PivotTables, complex formulas, and macros.
- Demonstrated ability to analyse complex financial and system data using SQL and develop meaningful reports and insights for business stakeholders.
- Proven ability to effectively manage multiple priorities, tasks, and deadlines in a fast-paced environment.
- Strong written and verbal communication skills, with the ability to interact effectively with technical and business stakeholders.
- Excellent analytical, problem-solving, and troubleshooting capabilities.
- Strong organizational skills with the ability to work independently and collaboratively within cross-functional teams.