About the role
We are looking for a sharp, energetic, and customer-focused Associate - Inside Sales to join our Intracity Logistics business. The role will involve managing customer relationships, driving retention and growth, and identifying opportunities for upselling and cross-selling through effective inside sales. The ideal candidate should have strong communication skills, a sales mindset, and the ability to build meaningful customer relationships while working in a fast-paced environment.
Responsibilities:
- Manage a portfolio of customers and build strong, long-term relationships.
- Drive customer retention and engagement through regular follow-ups and proactive account management.
- Handle inbound and outbound sales calls to generate business opportunities.
- Identify customer needs and recommend relevant Delhivery solutions.
- Drive upselling and cross-selling opportunities within existing accounts.
- Work closely with customers to understand their requirements and ensure a positive customer experience.
- Support customer success by resolving queries and coordinating with internal teams for timely closure.
- Maintain accurate customer and sales information and track opportunities through the sales funnel.
- Meet defined sales, retention, revenue, and customer engagement targets.
- Continuously identify opportunities to improve customer experience and business growth.
Requirements:
- 1-5 years of experience in inside sales, account management, customer success, relationship management, telesales, or a similar customer-facing role. Freshers with excellent communication skills and a strong interest in sales may also be considered.
- Excellent verbal and written communication skills.
- Confident in handling inbound and outbound calls and engaging with customers.
- Strong relationship-building and customer-handling skills.
- Good sales orientation with the ability to upsell and cross-sell.
- Sharp, proactive, and target-oriented with strong problem-solving abilities.
- Comfortable working in a fast-paced, high-growth environment.
- Basic proficiency in MS Office/Google Workspace and CRM tools.