About the role
- Make outbound calls to prospective customers and generate qualified sales leads.
- Understand customer requirements and recommend suitable products and solutions.
- Clearly explain product features, benefits, pricing, and offers to prospective customers.
- Follow up consistently with leads through calls, messages, and other communication channels.
- Convert qualified leads into sales opportunities and successful orders.
- Maintain regular communication with existing and prospective customers.
- Coordinate with the field sales and other internal teams for further processing of qualified leads.
- Maintain accurate customer information, lead status, follow-ups, and sales activities in the CRM/system.
- Achieve assigned daily, weekly, and monthly sales and activity targets.
- Prepare regular updates on lead generation, conversion, pending follow-ups, and sales performance.
- Handle basic customer queries and coordinate with the concerned team for resolution.
- Build positive customer relationships and contribute to overall business growth.
- Excellent verbal and written communication skills.
- Confident and professional telephone communication.
- Strong persuasion, negotiation, and follow-up skills.
- Customer-oriented approach with a positive attitude.
- Ability to understand customer requirements and communicate product benefits effectively.
- Good organizational and time-management skills.
- Comfortable working in a target-driven environment.
- Basic knowledge of MS Excel, Word, and PowerPoint.
- Willingness to learn products, sales processes, and CRM tools.