About the role
Responsibilities:
- Inbound, not outbound: You speak to people who book appointments / reach out. So no cold calls.
- Advice First: Your default job is to understand needs, explain trade-offs, and recommend what's right.
- Closing is part of the job: If the customer should buy, you'll guide them through plan selection and purchase.
- No Spam: We don't badger customers into buying.
- Time to do it well: Consultations are designed to be thoughtful, not rushed.
- Team Falcon (call-first, deep conversation). If you enjoy long-form conversations and building rapport on calls, this is for you.
Requirements:
- Clear, empathetic communication: You can simplify without dumbing down.
- Customer instinct + backbone: Helpful, but not a pushover.
- Detail orientation: Small errors create big claim problems later.
- Comfort with ambiguity: Real customer situations are messy.
- English fluency: Other Indian languages are a plus.
- Basic tech comfort: Tools, CRM-like workflows.