Insurance Claims Handler (Great Britain)

About Willis Towers Watson

Willis Towers Watson (NASDAQ: WTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.
We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets, and ideas — the dynamic formula that drives business performance.
Together, we unlock potential

About the Great Britain – Claims Team

This team is part of the Corporate Risk and Broking segment. Its main goal is to deliver excellent outcomes for clients by working closely with clients, third parties, and insurers. The team provides specialist expertise throughout the client journey.
 

Key services include:

• Notifying and settling claims
• Setting up systems
• Communicating with external parties via email and phone
• Creating renewal statistics
• Handling queries
• Providing client service
• Managing documentation and evidence
• Overseeing financial matters such as debts and refunds
   

Principal Duties/Responsibilities

• Uphold all Willis Towers Watson values at all times
• Meet productivity targets and maintain high quality standards
• Complete all assigned work within set deadlines
• Manage assigned client portfolios and promptly report any concerns to the line manager
• Build effective relationships with both internal and external stakeholders
• Maintain data security as per company policy
• Be flexible and ready to adjust priorities as business needs change
• Adapt to rotating shifts as required
• Develop a thorough understanding of business processes
• Ensure compliance with all internal and external regulations
• Follow all company and statutory procedures to protect clients, colleagues, and the business
   

Key Competencies

• Client focus
• Teamwork
• Striving for excellence
• Innovation
• Talent development
• Adaptability
   

Skills:

• Strong verbal and written communication
• Excellent attention to detail
• Logical thinking
• Willingness and ability to learn new processes and systems
• Adaptability to new situations and changes
• Good organizational and prioritization skills, able to meet tight deadlines
• Ability to work independently and as part of a team
   

Knowledge:

• Basic knowledge of Microsoft Office, especially Word and Excel

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• Bachelor’s degree in any field.
• 0-3 years' experience (insurance experience preferred)
   

The Application Process

• Stage 1: Online application and recruiter review
• Stage 2: Pre-recorded video interview
• Stage 3: Live video or in person interview with hiring manager and team
• Stage 4: Offer and onboarding