About the role
Key Responsibilities
- Manage day-to-day HVAC service operations, including preventive maintenance, breakdown support, and AMC execution.
- Lead and supervise a team of service engineers and technicians to ensure timely resolution of customer issues.
- Monitor service KPIs, response time, service quality, and customer satisfaction metrics.
- Ensure compliance with safety standards, company policies, and industry regulations.
- Drive service revenue growth through AMC renewals, modernization opportunities, and spare parts sales.
- Coordinate with customers, vendors, and internal stakeholders for seamless service delivery.
- Review technical reports, service documentation, and maintenance schedules.
- Support customer escalations and provide effective technical solutions.
- Ensure optimum utilization of manpower, tools, and resources.
- Conduct performance reviews, training, and development activities for team members.
- Prepare and present operational reports, forecasts, and service performance dashboards.
- Bachelor's Degree/Diploma in Mechanical Engineering, Electrical Engineering, or related field.
- 8-12 years of experience in HVAC service operations, maintenance, or project execution.
- Strong knowledge of Chillers, AHUs, VRF/VRV Systems, Package Units, and HVAC Controls.
- Experience in handling customer relationships and service teams.
- Good understanding of AMC management and service contract execution.
- Strong leadership, communication, and problem-solving skills.
- Proficiency in MS Office and ERP/Service Management tools.
- Team management and stakeholder handling.
- Technical troubleshooting of HVAC and chiller systems.
- Customer-centric approach and commercial acumen.
- Planning, scheduling, and resource management.
- Strong analytical and reporting skills.