About the role
About Us:
We are a fast growing Edtech company with the mission to upskill professionals thereby helping them fillexciting opportunities that will shape the future of industry. Targeted towards working professionals, weprovide cutting edge programs in next generation areas like Digital Transformation, Leadership, Data Science,Product Management, Senior Management, AI etc. Our USP is to provide transformative learning experiencethat will help learners become industry leaders.
Key Responsibilities:● Support weekend live academic sessions and coordinate with faculty and learners to ensure smooth execution.● Manage learner queries during sessions and maintain accurate attendance records.● Conduct post-session feedback calls to understand learner concerns and experience.● Handle learner queries related to academics, attendance, assessments, LMS, and other operational requirements.● Monitor Freshdesk tickets, resolve basic queries, and escalate complex issues to relevant teams.● Support academic communications and follow-ups related to capstone projects, campus immersion, tests, assignments, and other activities.● Maintain attendance trackers, academic records, and documentation with accurate and timely updates.● Coordinate with internal teams to resolve learner concerns and close pending academic tasks.
Competencies:● Graduate in any discipline with strong communication and interpersonal skills.● Organized, proactive, and detail-oriented with good problem-solving skills.● Ability to multitask and coordinate effectively in a fast-paced environment.● Learner-focused with proficiency in Google Sheets/MS Excel and digital tools.● Prior EdTech, academic operations, or customer support experience is a plus.● Willingness to support weekend sessions.
Why Join Accredian?● Gain hands-on experience in Academic & Program Operations in a fast-growing EdTech environment.● Work with learners, faculty, and cross-functional teams.● Build skills in communication, stakeholder management, problem-solving, and execution.● Understand the end-to-end learner and program experience.