About the role
Requirements
- Any Graduate pursuing / Post Graduate pursuing.
- Freshers and candidates with 0–1 year of experience are welcome.
- Fluent English communication skills are mandatory.
- Good verbal and written communication skills.
- Strong interpersonal and customer-handling skills.
- Positive attitude and willingness to learn.
Key Learning
- Gain hands-on experience in handling customer queries through calls, emails, and chat.
- Develop strong communication and interpersonal skills while interacting with customers.
- Learn how to understand customer concerns and provide appropriate solutions.
- Gain practical knowledge of customer support processes and service guidelines.
- Learn to use CRM systems to record and manage customer interactions.
- Develop problem-solving and conflict-resolution skills.
- Understand the importance of customer satisfaction and delivering a positive customer experience.
- Learn to work with internal teams to resolve customer issues effectively.
- Gain exposure to performance metrics and target-driven work environments.
- Develop teamwork, time management, and professional workplace skills.
- Improve product knowledge and learn how to effectively communicate product information to customers.