About the role
Group Company: AU Small Finance Bank Limited
Designation: Intern
Office Location:
Position description: #*Position description*#
Primary Responsibilities: #*Primary Responsibilities*#
Additional Responsibilities: #*Additional Responsibilities*#
Reporting Team
- Reporting Designation: #*Reporting Designation*#
- Reporting Department: #*Reporting Department*#
Educational qualifications preferred
#*Education and Experience*#
- Category: #*Category*#
- Field specialization: #*Field specialization*#
- Degree: #*Degree*#
- Academic score: #*Academic score*#
- Institution tier: #*Institution tier*#
Required Certification/s: #*Required Certification/s*#
Required Training/s: #*Required Training/s*#
Required work experience
- Industry: #*Industry*#
- Role: #*Role*#
- Years of experience: #*Years of experience*#
- Assist the sales team in identifying potential customers and generating leads through market research and outreach activities.
- Support customer service operations by addressing client inquiries, resolving basic issues, and ensuring a positive customer experience.
- Collaborate with team members to prepare sales presentations, product demonstrations, and promotional materials.
- Maintain accurate records of customer interactions, sales activities, and service requests using CRM tools.
- Participate in training sessions to understand the bank’s financial products, services, and compliance requirements.
- Analyze customer feedback and market trends to provide insights that help improve sales strategies and service delivery.
- Coordinate with various departments to facilitate smooth onboarding of new customers and timely resolution of service requests.
- Assist in organizing and executing customer engagement events and campaigns to enhance brand visibility and customer loyalty.
- Support the preparation of sales reports and performance metrics for review by senior management.
- Ensure adherence to regulatory guidelines and internal policies while handling customer data and transactions.
- Lead Generation
- Customer Relationship Management (CRM)
- Financial Product Knowledge
- Sales Support
- Customer Service
- Market Research
- Data Entry and Record Keeping
- Communication Skills
- Team Collaboration
- Analytical Thinking
- Event Coordination
- Regulatory Compliance Awareness
- Currently pursuing or recently completed a degree in Business Administration, Finance, Marketing, or a related field.
- Basic understanding of banking products, financial services, and customer relationship management.
- Strong communication and interpersonal skills with a customer-focused approach.
- Proficiency in MS Office applications and familiarity with CRM software is an advantage.
- Ability to work collaboratively in a team environment and manage multiple tasks efficiently.
- Demonstrated analytical skills and attention to detail.
- Eagerness to learn and adapt in a fast-paced financial services environment.
Key Performance Indicators: #*Key Performance Indicators*#
Required Competencies: #*Required Competencies*#
Required Knowledge: #*Required Knowledge*#
Required Skills: #*Required Skills*#
Required abilities
- Physical: #*Physical*#
- Other: #*Other*#
Work Environment Details: #*Work Environment Details*#
Specific requirements
- Travel: #*Travel*#
- Vehicle: #*Vehicle*#
- Work Permit: #*Work Permit*#
Other details
- Pay Rate: #*Pay Rate*#
- Contract Types: #*Contract Types*#
- Time Constraints: #*Time Constraints*#
- Compliance Related: #*Compliance Related*#
- Union Affiliation: #*Union Affiliation*#