About the role
Group Company: AU Small Finance Bank Limited
Designation: Intern
Office Location:
Position description: #*Position description*#
Primary Responsibilities: #*Primary Responsibilities*#
Additional Responsibilities: #*Additional Responsibilities*#
Reporting Team
- Reporting Designation: #*Reporting Designation*#
- Reporting Department: #*Reporting Department*#
Educational qualifications preferred
#*Education and Experience*#
- Category: #*Category*#
- Field specialization: #*Field specialization*#
- Degree: #*Degree*#
- Academic score: #*Academic score*#
- Institution tier: #*Institution tier*#
Required Certification/s: #*Required Certification/s*#
Required Training/s: #*Required Training/s*#
Required work experience
- Industry: #*Industry*#
- Role: #*Role*#
- Years of experience: #*Years of experience*#
- Assist the sales team in identifying and reaching out to potential customers to promote banking products and services.
- Support customer service representatives in addressing client inquiries and resolving service-related issues promptly.
- Conduct market research to gather insights on customer needs, competitor offerings, and emerging financial trends.
- Help in preparing sales presentations, proposals, and promotional materials tailored to diverse customer segments.
- Maintain accurate records of customer interactions, sales activities, and service feedback using CRM tools.
- Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction.
- Participate in training sessions to enhance knowledge of banking products, compliance standards, and sales techniques.
- Assist in organizing and executing customer engagement events and campaigns to boost brand visibility.
- Monitor and report on sales performance metrics and customer service quality indicators to management.
- Support the team in adhering to regulatory requirements and internal policies related to sales and service operations.
- Customer Relationship Management (CRM)
- Financial Product Knowledge
- Sales Prospecting
- Market Research and Analysis
- Effective Communication
- Data Entry and Record Keeping
- Presentation Development
- Event Coordination
- Regulatory Compliance Awareness
- Team Collaboration
- Currently pursuing or recently completed a degree in Business Administration, Finance, Marketing, or a related field.
- Basic understanding of banking products, financial services, and customer relationship management principles.
- Strong communication skills with the ability to engage effectively with diverse customer groups.
- Proficiency in MS Office applications and familiarity with CRM software is advantageous.
- Demonstrated interest in the financial services industry and eagerness to learn and adapt in a fast-paced environment.
Key Performance Indicators: #*Key Performance Indicators*#
Required Competencies: #*Required Competencies*#
Required Knowledge: #*Required Knowledge*#
Required Skills: #*Required Skills*#
Required abilities
- Physical: #*Physical*#
- Other: #*Other*#
Work Environment Details: #*Work Environment Details*#
Specific requirements
- Travel: #*Travel*#
- Vehicle: #*Vehicle*#
- Work Permit: #*Work Permit*#
Other details
- Pay Rate: #*Pay Rate*#
- Contract Types: #*Contract Types*#
- Time Constraints: #*Time Constraints*#
- Compliance Related: #*Compliance Related*#
- Union Affiliation: #*Union Affiliation*#