About the role
Group Company: AU Small Finance Bank Limited
Designation: Intern
Office Location:
Position description: #*Position description*#
Primary Responsibilities: #*Primary Responsibilities*#
Additional Responsibilities: #*Additional Responsibilities*#
Reporting Team
- Reporting Designation: #*Reporting Designation*#
- Reporting Department: #*Reporting Department*#
Educational qualifications preferred
#*Education and Experience*#
- Category: #*Category*#
- Field specialization: #*Field specialization*#
- Degree: #*Degree*#
- Academic score: #*Academic score*#
- Institution tier: #*Institution tier*#
Required Certification/s: #*Required Certification/s*#
Required Training/s: #*Required Training/s*#
Required work experience
- Industry: #*Industry*#
- Role: #*Role*#
- Years of experience: #*Years of experience*#
- Assist the sales team in identifying potential clients and generating leads through market research and outreach activities.
- Support customer service representatives in addressing client inquiries and resolving service-related issues promptly and effectively.
- Participate in the preparation and delivery of sales presentations and product demonstrations to prospective customers.
- Maintain accurate records of customer interactions, sales activities, and service requests using the bank’s CRM and other digital tools.
- Collaborate with cross-functional teams to ensure seamless service delivery and enhance customer satisfaction.
- Analyze customer feedback and market trends to provide insights that support the development of sales strategies and service improvements.
- Contribute to the organization and execution of promotional events and campaigns aimed at increasing product awareness and customer acquisition.
- Assist in compliance and documentation processes to ensure adherence to regulatory requirements and internal policies.
- Engage in continuous learning about banking products, financial regulations, and industry best practices to support team objectives.
- Prepare regular reports on sales performance and customer service metrics for review by senior management.
- Lead Generation
- Customer Relationship Management (CRM)
- Sales Support
- Financial Product Knowledge
- Data Entry and Documentation
- Market Research
- Communication Skills
- Problem Solving
- Team Collaboration
- Regulatory Compliance Awareness
- Microsoft Office Proficiency
- Customer Service
- Report Preparation
- Currently pursuing or recently completed a degree in Business Administration, Finance, Marketing, or a related field.
- Basic understanding of financial products, banking operations, and customer service principles.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software is advantageous.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent verbal and written communication skills in English and local languages.
- Ability to work effectively both independently and as part of a team in a fast-paced environment.
- Demonstrated eagerness to learn and adapt to new challenges within the financial services industry.
Key Performance Indicators: #*Key Performance Indicators*#
Required Competencies: #*Required Competencies*#
Required Knowledge: #*Required Knowledge*#
Required Skills: #*Required Skills*#
Required abilities
- Physical: #*Physical*#
- Other: #*Other*#
Work Environment Details: #*Work Environment Details*#
Specific requirements
- Travel: #*Travel*#
- Vehicle: #*Vehicle*#
- Work Permit: #*Work Permit*#
Other details
- Pay Rate: #*Pay Rate*#
- Contract Types: #*Contract Types*#
- Time Constraints: #*Time Constraints*#
- Compliance Related: #*Compliance Related*#
- Union Affiliation: #*Union Affiliation*#