About the role
Group Company: AU Small Finance Bank Limited
Designation: Intern
Office Location:
Position description: #*Position description*#
Primary Responsibilities: #*Primary Responsibilities*#
Additional Responsibilities: #*Additional Responsibilities*#
Reporting Team
- Reporting Designation: #*Reporting Designation*#
- Reporting Department: #*Reporting Department*#
Educational qualifications preferred
#*Education and Experience*#
- Category: #*Category*#
- Field specialization: #*Field specialization*#
- Degree: #*Degree*#
- Academic score: #*Academic score*#
- Institution tier: #*Institution tier*#
Required Certification/s: #*Required Certification/s*#
Required Training/s: #*Required Training/s*#
Required work experience
- Industry: #*Industry*#
- Role: #*Role*#
- Years of experience: #*Years of experience*#
- Assist the sales team in identifying potential customers and generating leads through market research and outreach activities.
- Support customer service operations by addressing basic customer inquiries and facilitating smooth communication between clients and the bank.
- Collaborate with team members to prepare sales presentations and promotional materials tailored to different customer segments.
- Maintain accurate records of customer interactions, sales activities, and service requests using the bank’s CRM tools.
- Participate in training sessions to understand various banking products, compliance requirements, and sales techniques.
- Analyze customer feedback and assist in preparing reports to improve service delivery and customer satisfaction.
- Support the execution of marketing campaigns and community outreach programs to enhance brand visibility and customer acquisition.
- Assist in coordinating with internal departments to ensure timely resolution of customer issues and service requests.
- Contribute to the development of process improvement initiatives aimed at enhancing operational efficiency within the sales and service teams.
- Lead Generation
- Customer Relationship Management (CRM)
- Financial Product Knowledge
- Sales Support
- Market Research
- Communication Skills
- Data Entry and Record Keeping
- Customer Service
- Report Preparation
- Team Collaboration
- Currently pursuing or recently completed a degree in Business Administration, Finance, Marketing, or a related field.
- Basic understanding of financial products, banking operations, and customer service principles is preferred.
Key Performance Indicators: #*Key Performance Indicators*#
Required Competencies: #*Required Competencies*#
Required Knowledge: #*Required Knowledge*#
Required Skills: #*Required Skills*#
Required abilities
- Physical: #*Physical*#
- Other: #*Other*#
Work Environment Details: #*Work Environment Details*#
Specific requirements
- Travel: #*Travel*#
- Vehicle: #*Vehicle*#
- Work Permit: #*Work Permit*#
Other details
- Pay Rate: #*Pay Rate*#
- Contract Types: #*Contract Types*#
- Time Constraints: #*Time Constraints*#
- Compliance Related: #*Compliance Related*#
- Union Affiliation: #*Union Affiliation*#