About the role
INTERN - CUSTOMER ENGAGEMENT AND EXPERIENCE
You will play a vital role in supporting our efforts to enhance customer engagement and optimize the overall customer experience. Working closely with our Customer Experience Managers, the intern will contribute to various initiatives aimed at fostering customer loyalty, satisfaction, and advocacy.
JOB SUMMARY:
- Department: Customer Engagement & Experience
- Job Type: Full–Time (Work from Office)
- Duration: 4 Months
- Location: Ahmedabad
- Experience - 0 to 1 years
ROLES & RESPONSIBILITIES:
- Understand and respond promptly and professionally to customer inquiries received via email.
- Provide accurate information and assistance to resolve customer issues, questions, and concerns.
- Maintain a high level of quality and consistency in all email communications with customers.
- Collaborate with other team members to address complex or escalated customer inquiries.
- Identify and report common issues or trends observed in customer inquiries to relevant departments.
SKILLS & EXPERIENCE:
- Currently enrolled in a Bachelor’s or Master’s degree program in Marketing, Business, Communications, or related field.
- Strong interest in customer engagement, customer experience, and relationship management.
- Excellent communication skills, both written and verbal
- Detail-oriented with strong organizational and time management abilities.
- Must know Microsoft Office suite (Word, Excel, PowerPoint).
- Creative thinker with a passion for innovation and delivering exceptional customer experiences.