About the role
- Support day-to-day ground operations and program coordination at client locations.
- Assist with client onboarding, communication, and coordination.
- Coordinate with clients and internal teams to ensure timely completion of tasks and requirements.
- Handle client queries professionally and escalate issues when necessary.
- Maintain trackers, reports, and operational documentation accurately.
- Follow up on pending tasks and ensure smooth execution of client requirements.
- Adapt to different client environments, work practices, and operational needs.
- Use Excel/Google Sheets and other digital tools for daily reporting and coordination.
- Travel to client locations across the North region whenever required.
- Good verbal and written communication skills.
- Strong customer-handling, coordination, and follow-up skills.
- Positive attitude, willingness to learn, and a proactive approach.
- Adaptability and the ability to work in different client environments.
- Flexibility to travel and work from client locations.
- Willingness to relocate or work at different locations based on business requirements.
- Ability to manage multiple tasks and coordinate with different stakeholders.
- Basic working knowledge of Excel/Google Sheets and digital tools.
- Bachelor's degree in any discipline.
- Freshers and candidates with internship or entry-level experience are welcome to apply.
- Candidates with experience in customer support, client coordination, administration, or operations will have an added advantage.
- Must be comfortable with travel, location flexibility, and long-term client deployments, as required.
- Gain hands-on experience in client management and ground operations.
- Work closely with clients and cross-functional teams.
- Develop communication, coordination, problem-solving, and operational skills.
- Build a strong foundation for a career in Customer Success, Client Operations, or Program Management.