About the role
Location: Noida (Work from Office)Experience: 5+ YrsCTC: ₹12–15 LPAEmployment Type: Full-TimeAbout the RoleWe are looking for an experienced Outreach Specialist Team Lead to lead and mentor a team of 5–8 SDR/Outreach Specialists focused on generating high-quality outbound leads for our software services business. This is a hands-on leadership role where the ideal candidate will actively contribute to outbound prospecting while ensuring consistent team performance and pipeline generation.The candidate should have prior experience in software services/IT services and possess a strong understanding of outbound sales strategies, lead generation, and SDR operations.Key Responsibilities
- Lead, mentor, and manage a team of 5–8 Outreach Specialists/SDRs.
- Monitor individual and team KPIs including outreach volume, meetings booked, conversion rates, and pipeline contribution.
- Coach team members on prospecting techniques, objection handling, and best outreach practices.
- Develop and execute outbound strategies to generate qualified sales opportunities.
- Collaborate with the Sales and Marketing teams to optimize lead quality and campaign effectiveness.
- Maintain CRM hygiene and ensure accurate reporting of outreach activities and pipeline metrics.
- Identify process improvements to increase team productivity and campaign performance.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Bachelor's degree in Business, Marketing, or a related field.
- 5+ years of experience in Lead Generation, SDR, Business Development, or Outbound Sales.
- Minimum 1–2 years of experience leading or mentoring an SDR/Lead Generation team.
- Strong experience in software services/IT services is mandatory.
- Experience using CRM platforms such as HubSpot, Salesforce, Zoho CRM, or similar.
- Strong communication, coaching, and stakeholder management skills.
- Ability to analyze outreach metrics and improve team performance.
- Self-driven, target-oriented, and comfortable working in a fast-paced environment.
- Experience managing outbound campaigns for US, UK, or European markets.
- Understanding of B2B sales processes and enterprise prospecting.
- Exposure to AI-powered sales engagement tools is an added advantage.
- Qualified outbound leads generated.
- Meetings booked for the sales team.
- Team productivity and outreach activity.
- Conversion rates from outreach to qualified opportunities.
- CRM accuracy and reporting compliance.
- Achievement of monthly and quarterly lead generation targets.
- Opportunity to lead a growing outbound sales function.
- Collaborative and fast-paced work environment.
- Exposure to global B2B software services markets.
- Career growth with ownership and leadership responsibilities.