About the role
Responsibilities:
- Deliver world-class customer service while responding to Customer inquiries and concerns via multiple channels (web chat, mobile messaging, etc. ).
- Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first-contact resolution, and negotiating a positive outcome for the Customer.
- Enhance our customers' experience by identifying opportunities to offer products based on Cardmembers' needs.
- Meet and exceed quality goals, compliance regulations, and productivity targets.
- Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.
- Document necessary information, such as payment details, customers' changes of details, changes of address, and travel notifications.
Requirements:
- Minimum 2 years of international customer service experience supporting chat or mobile messaging channels.
- 5 days working and 2 days off.
- Should be ok with night shift and rotational off.
- Typing speed of at least 50 WPM with 90% accuracy.
- Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge.
- Multitasking: Ability to Toggle Between Screens/Tools.
- Excellent communication skills.