About the role
Responsibilities:
- Handle customer interactions through chat support channels.
- Address customer queries and concerns with professionalism and empathy.
- Deliver a premium customer experience by ensuring quick and accurate resolutions.
- Adhere to quality and compliance standards.
- Maintain detailed records of customer interactions and follow-up actions.
Requirements:
- Hiring for International Banking Process for Noida Role: Customer Service Associate - International Chat.
- Education: Graduate / Undergraduate. Excellent verbal communication and customer handling skills. (C1 Proficiency).
- Experience: Min. 6 months in International BPO Chat only. Do not line up candidates with non-BPO or domestic process experience.