About the role
- Assist buyers in navigating ’s platform for bulk procurement.
- Address and resolve buyer queries related to order placement, pricing, product specifications, and delivery.
- Ensure timely resolution of issues to enhance buyer satisfaction.
- Build strong relationships with buyers by providing proactive support and engagement.
- Educate buyers on the benefits of ’s platform and services.
- Encourage repeat transactions by ensuring a seamless user experience.
- Oversee the execution of buyer transactions, ensuring smooth order processing.
- Coordinate with internal teams (sales, supplier relations, and operations) to resolve buyer concerns efficiently.
- Monitor order progress and keep buyers updated on their transactions.
- Identify common buyer challenges and provide feedback to improve platform features and support processes.
- Maintain accurate records of buyer interactions and transaction history.
- Provide regular reports on buyer satisfaction, concerns, and engagement levels.
- Strong verbal and written communication skills in English.
- Excellent problem-solving and customer service skills.
- Ability to handle multiple queries and transactions efficiently.
- Basic understanding of B2B sales, procurement, or e-commerce platforms.
- Proficiency in CRM tools and Microsoft Office (Excel, Word, Outlook).
- Self-motivated, proactive, and detail-oriented approach.
- Bachelor’s degree in Business, Sales, Commerce, or a related field.
- 2-3 years of experience in buyer facilitation, customer support, or B2B sales.
- Prior experience in a global B2B marketplace, trading company, or procurement platform is a plus.