About the role
Responsibilities:
- Global Support: Handle calls for international clients (US/UK/AU).
- Issue Resolution: Handle customer inquiries through voice calls in a professional manner.
- Diagnose and troubleshoot basic technical issues related to hardware, software, internet connectivity, and applications.
- Provide step-by-step guidance to customers for issue resolution.
- Escalate complex technical issues to the appropriate support teams.
- Document customer interactions and resolutions accurately in the CRM system.
- Meet quality standards, productivity timelines and customer satisfaction metrics.
Requirements:
- Communication: Excellent spoken English with a neutral accent.
- Education: Graduate.
- Skills: Strong active listening and basic computer literacy.