About the role
Job Responsibility
§Handle customer interactions daily with 0 availability time
§Ensure SLAs are met consistently at individual and team level.
§Meet and exceed all performance thresholds.
§Focus on Key KPI's like RSAT, AHT and customer experience.
§Constantly remain abreast of new changes
§Implement feedback and corrective actions to avoid repeat instances
Skills Required
§Excellent Communication Skills (Prior experience in contact center is not mandatory)
§Strong Team Player
§Strong Domain Knowledge Preferred
§Strong feedback implementation skills
§Possess Positive attitude and know to promote brand value.
§Ability to work in any shifts, the majority being night and midnight shifts
Qualifications: BACHELOR OF COMMERCE