About the role
• Experience in attending inbound and making outbound calls • Processing changes on claims system • Adept in comprehending queries and ability to accurately communicate information related to the product • Ability to comprehend scenarios related to the query and make an accurate and informed decision with customer at heart• Timely processing of tasks as per defined targets • Meet required criteria for call quality standards • Possess effective problem solving skills to ensure timely problem recognition and resolution. • Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures • Recording and updating customer information via the organization’s internal systems • Resolving customer queries at first point of contact • Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer • Ensure call handling and service quality is maintained • Knowledge of the insurance principles and applied experience - desirable Qualifications: BACHELOR OF COMMERCE