About the role
HCL is hiring candidates who are passionate to work in an international voice process for a renowned banking process.
Designation: Customer SupportProcess: Inbound Calling. * No sales or upselling or cross selling. *Experience: 1 to 3 Yrs in Voice process (Proper documentation for all companies mandatory & no history of abscond)Shift: Rotational Shift
Responsibilities
- Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs
- Responding to queries regarding our products, services, data and client accounts
- Managing multiple client queries at once
- Utilizing workflow tools to manage your own workload
- Contributing to the achievement of team targets including service levels and quality measures
- Maintain accurate records of customer communication and discussions using the appropriate internal system/s
- Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
- Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
- Ensure that good client / consumer outcomes are at the center of all operational activity and decision making
- Deliver great clients and consumers service and seek to exceed client / consumer expectations
Mandatory qualifications:Excellent communication skills both verbal and written Mandatory.A problem solving mind-set.The ability to multi taskAble to work well as an individual and as part of a teamMinimum 12th is mandatory.