About the role
Key job responsibilities
Effectively communicate in a clear and professional manner at all times
Provides/ expedites prompt and efficient service to Amazon customers/partners team.
Effectively manage sensitive cases by reporting up the escalation matrix
Demonstrate excellent time-management skills
Maintains or exceeds targeted performance metrics
Actively seek solutions through logical reasoning and identify trends to suggest process improvements
A day in the life
A Investigation Representative is responsible for completing the research and investigation in a timely manner within an ambiguous environment using data analysis and other tools. This requires high level of ownership by facilitating flow of information, reporting progress and identifying blockers & providing resolutions. An Investigation Representative will insist on high standards by effective research and identifying gaps and risks in current mechanisms.
About the team
Rest of World Inbound (ROW IB) team is a vertical of ROW APEX, India Operations. Our team objective is to provide the hassle free and smooth inbounding experience to all sellers and vendors across amazon fulfillment centres. The team is responsible to addressing the payment disputes across fulfillment centres and perform rescue operations, and contingency management.
- Associate's degree or above, or Master's degree or above
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience managing time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams
- Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive).
- Experience with advanced use of SQL for data mining and business intelligence, or experience in creating process improvements with automation and analysis
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