About the role
Job Description – IP/OP Coordinator
Company: Even Hospitals
Location: Bengaluru
Department: Hospital Operations / Patient Services
Employment Type: Full-time
Experience: 1–3 years in hospital operations, patient coordination, front office, IP/OP services, or healthcare administration
About the Role
Even Hospitals is looking for a proactive, patient-focused, and well-organized IP/OP Coordinator to ensure smooth coordination of inpatient (IP) and outpatient (OP) services. The role will involve coordinating with patients, doctors, nursing teams, billing, diagnostics, insurance/TPA, and other hospital departments to deliver a seamless patient experience.
Key Responsibilities
OP Coordination
- Coordinate OP registrations, appointments, consultations, investigations, and follow-ups.
- Guide patients and attendants through the OP journey.
- Coordinate with doctors, nursing, diagnostics, pharmacy, billing, and other departments.
- Monitor patient waiting time and ensure timely coordination.
- Address patient queries and escalate concerns when required.
IP Coordination
- Coordinate patient admissions, bed/room allocation, transfers, and discharges.
- Coordinate with doctors, nursing, billing, insurance/TPA, diagnostics, housekeeping, and other departments.
- Track patients throughout their hospital journey and ensure pending requirements are followed up.
- Coordinate investigations, consultations, reports, and other patient requirements.
- Facilitate smooth and timely discharge processes.
- Ensure admission and discharge documentation is complete and accurate.
Patient Experience
- Act as a key point of contact for patients and attendants.
- Handle patient queries and concerns professionally and empathetically.
- Ensure patients receive clear information regarding hospital processes.
- Escalate complex issues to the appropriate team/manager.
- Maintain a high standard of patient service at all times.
Operations & Documentation
- Maintain daily IP/OP trackers, reports, and patient-related records.
- Ensure compliance with hospital SOPs and processes.
- Follow up on pending activities and ensure timely closure.
- Coordinate effectively across clinical and non-clinical departments.
- Prepare MIS and operational reports as required.
Requirements
- Bachelor's degree in Hospital Administration, Healthcare Management, Business Administration, or a related field preferred.
- 1–3 years of relevant hospital experience preferred.
- Experience in IP/OP coordination, patient relations, hospital front office, admissions/discharges, or hospital operations will be an advantage.
- Excellent verbal and written communication skills.
- Strong interpersonal and patient-handling skills.
- Good coordination, follow-up, and problem-solving abilities.
- Comfortable working in a fast-paced hospital environment.
- Good computer and documentation skills.
- Strong sense of ownership and attention to detail.
Key Competencies
Patient Centricity | Communication | Coordination | Problem Solving | Ownership | Attention to Detail | Time Management | Teamwork
What We’re Looking For
We are looking for someone who is confident, compassionate, organized, and highly responsive, with the ability to coordinate multiple stakeholders while ensuring a smooth and positive patient experience.
📍 Location: Bengaluru | Even Hospitals
💼 Role: IP/OP Coordinator
🏥 Industry: Healthcare / Hospital Operations