About the role
- Bachelor's degree in Computer Science, Information Technology, Business Information Systems, or a related field (or equivalent practical experience).
- 5+ years of experience in Application Management, IT Service Management, IT Governance, or a related role.
- Experience managing enterprise-critical applications within regulated environments.
- Experience coordinating cross-functional teams, vendors, and external service providers.
- Experience supporting audit, risk, security, and compliance activities.
- Familiarity with ITIL-based service management processes.
Skills
- Strong stakeholder management, communication, facilitation, and coordination skills.
- Ability to prioritize competing demands and manage escalations.
- Understanding of application lifecycle management, governance, and ITSM processes (Incident, Problem, Change, Release).
- Knowledge of application architecture, integrations, cloud platforms, databases, APIs, and enterprise technologies.
- Understanding of IT risk management, cybersecurity, controls, and compliance requirements.
- Familiarity with Agile, DevOps, and SRE practices.