About the role
Roles & Responsibilities :
Provide IT infrastructure & Application operations for Manufacturing (i4.0) IT applications
Perform Container based Application Deployments, Configurations and Hotfix installations
Troubleshoot Manufacturing IT Application and infrastructure related incidents
Close collaboration with Application development team, infrastructure team and Network team to provide day-to-day operations support for the application
Onboarding Manufacturing IT application and implementing manufacturing plant specific configurations
Perform Application and infrastructure Migrations
Quality delivery of services committed to the customer as per the defined Service Levels and KPI’s
Monitor system performance and ensure Application availability
Collaboration with onsite /offshore team and customer coordinators, Stakeholders Management, Technical documentation, and Training delivery
Ensure Customer Satisfaction, Escalation Management in the Services Delivered and Continuous improvement of services
Provide extended support for planned Maintenance and On-Call readiness support
Should be able to work in shifts and travel to customer location for business need
Educational qualification:
B.E/B. Tech /M. Tech /MCA
Experience :
3-5 Years
Mandatory/requires Skills :
Kubernetes core concepts
Containerization and Docker essentials
Good knowledge of Kubernetes, Istio Service mesh
Linux - CLI and Basic knowledge of various components work (kernel, CPU, memory, disk, network)
Scripting (Bash and YAML)
Experience in Containerization & Orchestration (Docker/ Kubernetes/ Rancher)
Support for Kubernetes based projects to resolve critical and complex technical issues
Performing application deployments & configuration on Kubernetes cluster
Infrastructure automation and DevOps tools (Ansible/ Terraform/ Jenkins/ Argo CD)
ITIL Service Management Framework (Incident, Change, Problem Management)
Preferred Skills :
Application and infrastructure Monitoring tools (ICINGA / Grafana / ELK ) Working experience in Rancher
Network infrastructure – (VPN, IPsec, Firewall, Load balancing setup and Security implementation)
Database Administration (Oracle / MySQL / Mongo)
IoT / IT for Manufacturing - i4.0 concepts
Working knowledge of various tools and open-source technologies
ITIL v3 / v4 Foundation certification preferred