About the role
RequirementsKey Responsibilities
- Maintain an accurate and up-to-date inventory of all IT assets.
- Manage laptops, desktops, servers, monitors, printers, mobile devices, network equipment, storage devices, accessories and software licences.
- Record asset details such as make, model, serial number, asset tag, configuration, warranty, location, custodian and status.
- Coordinate the receipt, inspection, asset tagging and inventory entry of newly purchased assets.
- Manage asset allocation, transfer, replacement, repair, return and decommissioning.
- Issue assets to employees only after completing the required approval and acknowledgement process.
- Maintain signed asset handover and return records.
- Coordinate with HR, IT and reporting managers for asset allocation during onboarding.
- Coordinate with HR and relevant departments for timely asset recovery during employee transfers and exits.
- Conduct physical asset verification and periodic inventory audits.
- Reconcile physical assets with the asset register and investigate discrepancies.
- Track assets deployed at company offices, client sites, project locations and remote-working locations.
- Coordinate with procurement, finance, vendors and OEMs for purchases, repairs, warranty claims and replacements.
- Track warranty, AMC, lease and licence renewal dates.
- Monitor assets under repair and ensure timely follow-up and closure.
- Maintain records of damaged, lost, stolen, obsolete and non-functional assets.
- Support the approved disposal or e-waste process for end-of-life IT assets.
- Ensure that storage devices are securely erased or destroyed before disposal or reassignment.
- Maintain software licence records and monitor allocation, utilisation and compliance.
- Prepare periodic reports on inventory, allocation, asset ageing, warranty status, repair status and asset availability.
- Update asset-related tickets, requests and approvals in the designated ITSM or asset-management system.
- Assist with internal, client, statutory and information-security audits.
- Recommend improvements to asset-management procedures, controls and documentation.
- Bachelor’s degree or diploma in Information Technology, Computer Science, Electronics, Business Administration or a related discipline.
- 2–5 years of experience in IT asset management, IT inventory management, desktop support or IT operations.
- Experience managing the lifecycle of hardware and software assets.
- Working knowledge of IT asset registers, inventory controls and reconciliation.
- Basic understanding of laptop, desktop, server, network and peripheral hardware.
- Familiarity with asset-management, ITSM, ERP or ticketing tools.
- Proficiency in Microsoft Excel and reporting.
- Good documentation, coordination and communication skills.
- Knowledge of ITIL and IT Asset Management practices.
- ITIL Foundation, ISO 27001 awareness or a relevant ITAM certification.
- Experience handling assets deployed across multiple offices or client locations.
- Familiarity with software licence compliance and e-waste disposal requirements.
- Experience with tools such as ServiceNow, Zoho, ManageEngine, Jira Service Management or similar platforms.
Benefits
- Health insurance coverage for the employee, spouse, children, and dependent parents.
- Long-term benefit savings plan with employer matching contributions.
- Opportunities for professional development and advancement within the organization.