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Posted 17 Mar 2022

IT Business Partner

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Posted
17 Mar 2022

About the role

About Zeta
Co-founded by Bhavin Turakhia (CEO) and Ramki Gaddipati (CTO), Zeta is on a mission to make digital payments easy, inclusive and valuable for corporations, employees and merchants globally. Our products revolve around the key idea that spending and receiving money should be easy, fast, and trouble-free.
Zeta is the world’s first and only Omni Stack for banks and fintechs. We are rethinking payments from core to the edge, led by the vision to augment the purpose of money and banking with technology. A single, modern software stack comprising processing, loans, customizable mobile and web apps, fraud engine, and rewards for retail banking.
We are a new-age, high-growth startup (& a unicorn!) founded in 2015 by two visionary leaders Bhavin Turakhia & Ramki Gaddipati, whose entrepreneurial legacy & excellence has put us on top of the global fintech ecosystem. Zeta counts amongst its customers, over 10 banks and 25 fintechs, across 8 countries - some of our notable clients include Sodexo - a leading issuer of employee benefits & rewards with over 30 million global users, and HDFC Bank - the 14th largest bank by market cap in the world. Learn more about our manifesto & beyond.What is the job like ?
  • Manage a team of 5 - 10 IT Helpdesk representatives who manage the day to day IT related tasks for the different locations.
  • Manage Escalation issues in collaboration with the respective teams and ensure issues are resolved.
  • Act as the key liaison across all functional areas, including business units.
  • Possess a broad knowledge of most technical and business resources and use them to effectively coordinate team members and external resources.
  • Oversee the launch of different IT and other solutions and help to maximize the positive impact on the organization.
  • Identify, screen and evaluate new solution opportunities to address unmet (internal and external) organization needs
    • Who should apply for this role
  • 8 - 10 Years of work experience in IT and business work experience with a broad range of exposure to various technical environments and business segments.
  • At least 3+ years of experience with managing team(s) responsible in day-to-day IT Helpdesk Activities, employee management, and working with a broad range of diverse and complicated business units.
  • Strategic thinking and planning
  • Effective written/verbal communication skills

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