IT GTM Specialist (Digital Commerce & CX)

Role: IT GTM Specialist (Client Coordination & Digital Delivery)

About the Role

We are seeking an IT GTM Specialist who will act as a key liaison between clients and technical delivery teams for Digital Commerce & CX initiatives.

This role focuses on understanding client requirements, coordinating execution, and ensuring smooth project delivery, rather than hands-on platform development. The candidate will translate business needs into clear technical tasks and drive alignment across developers, designers, and stakeholders.

The ideal candidate should be organized, client-facing, and strong in communication with a solid understanding of digital systems and workflows.

Key Responsibilities

1. Client Coordination & Requirement Management

• Act as the primary point of contact between clients and internal development teams
  
• Understand client business goals, processes, and digital requirements clearly
  
• Convert client needs into structured requirements, tasks, and documentation for developers
  
• Ensure clear communication of scope, timelines, and deliverables
  
• Conduct regular client meetings, updates, and feedback sessions
  

2. Project Execution Support

• Coordinate with developers, QA, design, and vendors for timely implementation
  
• Track progress, follow up on tasks, and ensure milestone completion
  
• Support UAT, deployment, and post-launch coordination
  
• Identify blockers and drive resolution across teams
  

3. Digital Process Understanding

• Maintain working knowledge of digital commerce and CX systems (CRM, OMS, analytics, marketing tools, customer service platforms)
  
• Ensure integrations and workflows are aligned with client requirements (without hands-on coding responsibility)
  
• Support documentation, SOPs, trackers, and reporting
  

Candidate Profile

Required Skills & Competencies

Functional Skills

• Strong experience in client handling and requirement gathering
  
• Understanding of digital platforms, workflows, and system integrations
  
• Familiarity with CRM, customer service tools, analytics, and marketing systems (conceptual level is sufficient)
  
• Experience working in e-commerce, CX, SaaS, or digital transformation projects is a plus
  

Project & Coordination Skills

• Task planning, follow-ups, and delivery ownership
  
• Use of tools like Jira, Trello, Notion, or similar project trackers
  
• Documentation and reporting skills
  

Behavioral Skills

• Excellent communication & stakeholder management
  
• Strong problem-solving and organization skills
  
• Client-first mindset with execution focus