About the role
- Procure laptops, desktops, peripherals, mobile devices and networking hardware in line with budget and approval workflows
- Maintain a live asset register covering allocation, condition, warranty and AMC status
- Manage device issue and recovery at joining, transfer and exit, including data backup and wipe
- Track and renew AMCs, warranties and software licences before expiry
- Create, modify and deactivate user accounts across Google Workspace, HRMS, ERP and other business applications
- Manage group mailboxes, shared drives, permissions and access levels as per role-based policy
- Administer biometric attendance systems and access control at office and factory locations
- Maintain access logs and support periodic access reviews
- Coordinate with vendors for IT hardware, internet and leased lines, CCTV, printers, telephony and software subscriptions
- Track vendor SLAs, resolve service escalations, and process invoices with Finance
- Manage network uptime, Wi-Fi coverage, and basic server or NAS housekeeping
- Support cost optimisation by reviewing subscriptions and utilisation periodically
- Provide first-level support for hardware, software, connectivity, printing and conferencing issues
- Escalate complex issues to vendors or specialists and follow through to closure
- Set up meeting rooms, AV and conferencing for internal and external sessions
- Maintain simple documentation, SOPs and how-to guides for common IT requests
- Support basic IT hygiene — antivirus, patching, password policy, data backup discipline
- Manage day-to-day office operations across housekeeping, pantry, stationery, consumables and general upkeep
- Supervise housekeeping and security staff, including attendance, deployment and performance
- Manage facility maintenance — electrical, plumbing, AC, furniture, safety equipment — through vendors
- Own the admin vendor base: negotiate rates, manage contracts, verify bills and process payments
- Handle travel and stay — flight and train bookings, hotels, cabs, guest arrangements — within policy
- Manage courier, dispatch, front-desk and visitor management
- Track and control the admin budget with monthly reporting on spend
- Maintain office compliance basics — fire safety, first aid, statutory display requirements
- Plan and execute the logistics for employee engagement events, festivals, celebrations and offsites
- Coordinate venues, catering, décor, giveaways, transport and vendor payments
- Support townhalls, review meetings and leadership visits with end-to-end arrangements
- Manage new joiner welcome kits, workstation readiness and Day 1 experience
- Coordinate factory and cross-location event logistics as needed
- 4–6 years in IT administration, office administration or a combined IT & admin role
- Prior exposure to a startup, FMCG, manufacturing or multi-location setup preferred
- Hands-on with Google Workspace administration (users, groups, drives, policies)
- Comfortable with Windows and macOS troubleshooting, basic networking and printer/AV setup
- Working knowledge of HRMS platforms and biometric attendance systems
- Strong Excel or Google Sheets for asset registers, trackers and budget reporting