About the role
- Manage & Audit Windows & Linux Servers, Active Directory, DNS, DHCP, patching and backups.
- Administer, troubleshoot & audit LAN/WAN, Switches, Routers, Firewalls, VPNs and Load Balancers.
- Manage & audit VMware/Hyper-V and enterprise virtualization environments.
- Administer/support/audit Cloud infrastructure (Azure/AWS/GCP).
- Monitor, Manage and audit SIEM, EDR, DLP and MDM solutions.
- Hands-on knowledge on infrastructure incidents, troubleshooting, RCA, change management and problem management.
- Manage & audit BCP/DR, backup, DR drills, RTO/RPO and recovery activities.
- Follow ITIL/ITSM processes and manage IT infrastructure SLAs.
- Support vulnerability remediation, infrastructure security, audits and compliance requirements.
- Manage vendors, OEMs and infrastructure support partners.
- Maintain infrastructure documentation, SOPs, asset inventory and architecture diagrams.
- Explore AI/automation opportunities for IT Operations.