About the role
Infrastructure Monitoring:
- Design, implement, and maintain infrastructure monitoring solutions using various tools (e.g., Datadog, Dynatrace, Prometheus, Grafana, Zabbix, Solarwinds, Motadata etc.)
- Collect, analyse, and visualize data from infrastructure components (servers, networks, databases, applications, etc.).
- Develop and maintain monitoring dashboards and alerts for proactive identification of issues.
- Conduct regular server capacity planning and utilisation reviews, ensuring scalability and performance.
- Collaborate with IT operations and application teams to define and refine monitoring thresholds and escalation protocols.
- Analyse trends and historical data to forecast infrastructure needs and prevent potential outages.
- Document monitoring configurations, SOPs, and incident response procedures.
- Support audit and compliance requirements by maintaining accurate monitoring logs and reports.
Observability:
- Understand and apply observability principles (logs, metrics, traces) to gain insights into system behaviour.
- Implement and maintain observability tools and pipelines.
- Use observability data to improve system reliability, performance, and scalability.
- Expertise in Log analytics tools like Kibana & Elastic search etc.
Required Skills and Qualifications:
- Proven experience in infrastructure monitoring within a large-scale IT environment.
- Proficiency in various monitoring, observability & log analytics tools (e.g., Datadog, Dynatrace, Prometheus, Grafana, Solarwinds, Motadata, Kibana, Elastic Search etc.).
- Experience with infrastructure components (servers, networks, databases, applications).
- Familiarity with NSE LAMA framework.
- Strong understanding of server architecture, virtualisation, and cloud infrastructure.
- Experience in capacity planning, performance tuning, and availability management.
- Familiarity with ITIL practices, especially around incident and availability management.
- Excellent analytical, documentation, and communication skills.
- Experience with automation and scripting for monitoring tasks