IT Infrastructure & Support Engineer

Oneture Technologies is looking for a hands-on IT Infrastructure and Support Engineer to manage day-to-day IT operations, employee IT support, hardware and software, networking, user access, infrastructure, and IT security practices. The engineer will be responsible for maintaining a reliable, secure, and well-documented IT environment while supporting employees and coordinating with external vendors.

Responsibilities:

• Manage day-to-day IT infrastructure and provide technical support to employees.
• Manage company laptops, desktops, printers, networking equipment, software, and other IT assets.
• Handle employee onboarding and offboarding, including device allocation and access management.
• Manage user accounts, email, MFA, VPN, software access, and permissions.
• Troubleshoot network, hardware, software, operating system, and application issues.
• Maintain IT security controls, endpoint protection, patching, and backups.
• Maintain accurate IT asset, software, access, and infrastructure records.
• Coordinate with vendors and service providers for IT hardware, software, networking, and other services.
• Maintain IT documentation, SOPs, asset registers, and incident records.
• Support infrastructure monitoring, maintenance, and troubleshooting.
• Assist management with IT procurement, budgeting, and technology requirements.
• Ensure IT systems and processes are properly maintained and documented.

User Access and Security:

• Manage user accounts, groups, permissions, MFA, and access requests.
• Experience with Google Workspace / Microsoft 365 and Active Directory or equivalent identity platforms.
• Follow access-control and least-privilege practices.
• Manage endpoint security, antivirus/EDR, system updates, and security configurations.
• Maintain proper records of user access and company IT assets.

IT Operations and Documentation:

• Maintain IT asset registers, software inventories, user access records, and infrastructure documentation.
• Maintain backup procedures and periodically verify backup availability.
• Monitor critical IT systems and infrastructure.
• Maintain incident records and document recurring issues and their resolutions.
• Support internal reviews, audits, and IT-related compliance requirements.

The core requirements for the job include the following:

IT Infrastructure and User Support:

• Hands-on experience troubleshooting laptops, desktops, printers, peripherals, operating systems, and business applications.
• Experience with Windows and Linux administration and troubleshooting.
• Ability to handle employee onboarding, offboarding, laptop setup, software installation, and IT access requirements.
• Experience managing IT tickets, incidents, and user support requests.
• Ability to maintain IT documentation, SOPs, and troubleshooting procedures.

Hardware and Software Management:

• Experience managing company laptops, desktops, printers, networking devices, and other IT assets.
• Maintain hardware inventory, asset allocation, warranty, and lifecycle records.
• Manage software installation, licensing, updates, and access.
• Coordinate hardware repairs, replacements, purchases, and vendor support.
• Ensure company devices are properly configured and maintained.

Networking and Infrastructure:

• Good understanding of TCP/IP, DNS, DHCP, LAN, Wi-Fi, VPN, and basic routing.
• Hands-on troubleshooting of internet, network, VPN, and connectivity issues.
• Basic understanding of firewalls, switches, routers, and network security.
• Experience managing or supporting servers and internal infrastructure.
• Coordinate with ISPs and infrastructure vendors for connectivity and service issues.

Good to Have:

• Basic AWS knowledge.
• Knowledge of endpoint management / MDM solutions.
• Experience with IT ticketing systems such as Jira, ServiceNow, or Freshservice.
• Knowledge of backup, disaster recovery, and business continuity practices.
• Experience coordinating with hardware, software, ISP, CCTV, access-control, and other IT vendors.