IT Infrastructure Team Lead (AWS)

The IT Infrastructure Team Lead is responsible for overseeing the daily operations, maintenance, and strategic scaling of the organization's core technological backbone. This role balances hands-on technical troubleshooting with people management, ensuring that servers, networks, and physical security infrastructures run seamlessly. The ideal candidate will foster a culture of knowledge-sharing and decentralized execution, empowering team members to take ownership of their respective domains.

The core responsibilities for the job include the following:

Leadership and Team Management:

• Decentralized Execution: Lead and mentor a team of system administrators and network engineers, encouraging ideal candidate accountability in task execution.
• Capacity Building: Facilitate cross-training and knowledge-sharing sessions to eliminate single points of failure within the IT operations team.
• Performance Tracking: Conduct regular performance reviews, set clear Key Result Areas (KRAs), and guide the team through complex technical escalations.
• Vendor Management: Liaise with third-party vendors, ISPs, and hardware suppliers to ensure SLAs are met and procurement is handled efficiently.

Systems and Cloud Administration:

• Server Management: Oversee the deployment, monitoring, and maintenance of Linux-based server environments (e. g., Ubuntu) and Windows servers.
• Web Services: Ensures high availability and optimal configuration of web servers and reverse proxies like Nginx.
• Cloud and DevOps Support: Collaborate with development teams to support CI/CD pipelines, containerization, and cloud hosting infrastructure (AWS, Azure, or GCP).
• Disaster Recovery: Design, implement, and routinely test backup and disaster recovery protocols to ensure zero data loss and maximum uptime.

Network and Security Operations:

• Network Infrastructure: ManageandoptimizeLAN/WANarchitecture, routing, switching, and VPN setups.
• Physical Security Systems: Oversee the configuration, bandwidth management, and remote access protocols for enterprise CCTV systems and Network Video Recorders (NVR).
• Cybersecurity: Implement robust firewall rules, monitor network traffic for anomalies, and ensure system-wide compliance with security best practices and patch management.
• Resource Monitoring: Utilize tools (like Zabbix, Prometheus, or Nagios) to proactively monitor disk usage, CPU load, and network bottlenecks to proactively monitor disk usage, CPU load, and network bottlenecks.

Requirements:

• Education: Bachelor's degree in computer science, technology, or a related field.
• Experience: 5 to 8 years of experience in IT infrastructure, network administration, or DevOps, with at least 2 years in supervisory or team-lead capacity.
• Certifications: ITIL, CCNA, CCNP, AWS/Azure certifications, or RHCE (preferred).

Core Technical Skills:

• Deep expertise in Linux system administration and command-line utilities.
• Strong understanding of virtualization (VMware, Hyper-V) and containerization technologies.
• Proficiency in network protocols (TCP/IP, DNS, DHCP) and firewall administration.
• Experience managing physical security infrastructure and optimizing video feed bandwidth.
• Familiarity with the Python scripting language for automating routine infrastructure tasks. Infrastructure tasks.

Soft Skills:

• Exceptional problem-solving abilities and a calm demeanor during critical system outages.
• Strong communication skills, capable of translating complex technical roadblocks to non-technical stakeholders.
• A collaborative mindset focused on building a resilient and self-sufficient team.