About the role
# Hiring: IT Infrastructure & Virtualization Support Engineer
Location: Bangalore
Experience: 2–8 Years
Work Mode: Work from Office (WFO)
Shift: US Shift
Notice Period: Immediate Joiners to 15 Days
Interview Mode: Face-to-Face (F2F) Drive at the Beginning of this upcoming Week
### Roles & Responsibilities
- Provide technical support and troubleshooting for VDI, virtualization, and IT infrastructure environments.
- Work on Citrix, VMware Horizon, or similar virtual desktop technologies.
- Troubleshoot Windows OS, Active Directory, DNS, DHCP, and basic networking issues.
- Diagnose technical issues, identify root causes, and ensure timely resolution.
- Handle user queries and provide effective technical assistance to customers and internal teams.
- Coordinate with global stakeholders and maintain clear communication throughout the support process.
- Follow established IT support procedures and ensure a positive end-user experience.
### Screening Questions
1. How many years of relevant experience do you have in IT Infrastructure, VDI, or Virtualization Support?
2. Do you have hands-on experience with Citrix, VMware Horizon, or any other VDI technology? Please specify.
3. Are you comfortable troubleshooting Windows OS, Active Directory, DNS, DHCP, and basic networking issues?
4. How would you rate your technical troubleshooting and customer-handling skills?
5. Are you comfortable communicating with international customers and global stakeholders in English?
6. Are you comfortable working from the Bangalore office in a US shift ?
7. Are you currently based in Bangalore and available to attend a face-to-face interview there?
8. What is your current notice period? Can you join immediately or within 15 days?
9. What is your current CTC and expected CTC?
### Important Information
- Candidates based in Bangalore will be preferred due to the mandatory F2F interview and work-from-office requirements.
- The interview drive is planned for the beginning of this upcoming week.
- No cab facility is provided.
- Candidates must be comfortable with the specified shift and work arrangements.