About the role
Responsible for monitoring, supporting, and troubleshooting AWS cloud infrastructure. The role involves handling L1 incidents, performing basic AWS operations, and ensuring availability of cloud resources.
Key Responsibilities·Monitor AWS services (EC2, EBS, S3, RDS, VPC, EKS & CloudWatch).
·Perform L1 troubleshooting for AWS infrastructure issues.
·Monitor alerts and handle incidents through ticketing tools.
·Perform basic Linux and Windows server administration.
·Troubleshoot connectivity, server, storage, and performance issues.
·Manage basic IAM access and permissions.
·Monitor backups, snapshots, and cloud resources.
·Maintain SOPs, documentation, and incident reports.
·Escalate complex issues to L2/L3 teams.
Required Skills·Basic knowledge of AWS services: EC2, S3, IAM, VPC, RDS, CloudWatch.
·Linux and Windows administration basics.
·Networking fundamentals (TCP/IP, DNS, Security Groups, ports).
·AWS Based Networking service like VPC Peering , Client VPN & Site to Site VPN.
·Knowledge of monitoring tools like CloudWatch, Grafana, or Prometheus.
·Basic scripting knowledge is an advantage.
·Basic knowledge of infrastructure as Code (IaC)-Terraform & CloudFormation
Experience & Qualification·1–3 years of experience in AWS Cloud Operations/Infrastructure Support.
·Bachelor’s degree in IT, Computer Science, or related field.
·AWS certifications (Cloud Practitioner/Solutions Architect Associate) preferred