About the role
Key Responsibilities1. Network Administration & InfrastructureSupport the design, implementation, configuration, and maintenance of secure and segmented network infrastructure. Configure, monitor, and troubleshoot routers, switches, firewalls, and related network devices (e.g. Zyxel, Cisco) Manage and support LAN/WAN connectivity, VLANs, VPNs, and network segmentation. Troubleshoot network connectivity issues and help maintain network availability.2. IT Support & TroubleshootingProvide frontline technical support for end-user devices, network connectivity, and endpoint security issues. Diagnose and resolve IT incidents and service requests within the assigned scope. Escalate complex or unresolved technical issues to the appropriate authority. Maintain records of reported issues, actions taken, and resolutions.3. Server & IT Infrastructure ManagementAssist in managing server infrastructure and routine IT infrastructure operations. Support system patching, asset tracking, access control, and operational maintenance. Maintain IT asset inventories and update relevant infrastructure records. Follow approved procedures for system maintenance and configuration changes.4. Information Security & Access ControlSupport endpoint security and implementation of approved security practices. Follow access control policies, patch management processes, and IT security guidelines. Protect confidential information and prevent unauthorised access, disclosure, or transfer of data. Report security incidents, suspicious activities, and potential vulnerabilities through the prescribed channels.5. Network Monitoring & DocumentationUse network monitoring tools to identify connectivity issues and infrastructure anomalies. Maintain technical documentation, asset registers, configuration records, and support logs. Assist in maintaining operational hygiene and continuity of IT services.6. Client Coordination & ComplianceCoordinate with designated client officials and team members for day-to-day IT support activities. Follow client policies, workplace discipline, attendance requirements, and reporting procedures. Undertake related duties assigned by the Regional Head, within the scope of the role and applicable qualifications. Maintain professional conduct, confidentiality, and service quality at all times.Educational Qualification B.Tech. / B.E., MCA, M.Sc. in Information Technology or Computer Science, MS in Software SystemWork Experience Minimum one year of experience in IT or IT-enabled services (ITES) projects.Technical Certification Cisco Certified Network Associate (CCNA) or an equivalent Essential Technical Skills
- Networking fundamentals and network architecture.
- TCP/IP, IP addressing, subnetting, DNS, and DHCP.
- Routing, switching, VLANs, VPNs, and network segmentation.
- Basic configuration and troubleshooting of routers, switches, and firewalls (e.g. Zyxel, Cisco).
- Understanding of server infrastructure and endpoint security.
- Knowledge of patch management, asset tracking, and access control.
- Network monitoring and systematic troubleshooting.